Reviewed by 1 customer
Displaying review 1
Comments about Mitchell and Ness Pittsburgh Pirates Authentic 1960 Roberto Clemente Home Jersey by Mitchell & Ness:
PROS.........The product itself was great. Unfortunately the size I selected was too small. I returned for an exchange to the next larger size (size 44). The website was informative and easy to navigate. The search bar helped greatly. Your customer service reps were excellent. They were friendly and appeared eager to assist.
CONS......Whenever I called to get status on the delivery of the larger size, I was told it was on it's way. Then I recieved a voice mail message on my answering machine from an MLB.COM supervisor that the larger size I needed (size 44) was out of stock and that I would be credited the cost back to my credit card. I understand that items do occasionally go out of stock. I was willing to wait for a restock of the larger size I needed. I should have been given the option to have my account credited or wait for my item to be restocked and delivered no matter how long it took. Now I have to wait for restock, occassionally access the website to see when my correct size is available and go through the whole ordering process all over again.