Many of the items that are sold on shop.mlb.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.
Extended Service Plan
shop.mlb.com offers you the option to receive up to two additional years of protection against product breakdowns resulting from mechanical or electrical failure caused by defects in workmanship and/or materials. Choose the NEW (National Electronics Warranty Corporation) extended service plan on the Product Detail Page for extended coverage. The NEW extended service plan begins when the manufacturer's warranty expires. You can choose from a one-year or two-year additional coverage plan.
Benefits of the NEW extended service plan:
- One or two years of extended coverage beginning after the manufacturer's warranty expires.
- Replacement or full refund for products under $100.
- Full coverage of parts and labor for repairs from defects or faulty workmanship.
- Access to more than 12,000 service centers nationwide.
- Up to $45 of the cost of installation, removal or reinstallation of the product that suffered a breakdown.
- Hassle-free service.
- No hidden fees or deductibles.
- In-home service on select products in conjunction with the manufacturer's original warranty plan.
- If a product breaks down for the same reason three times during the term of your coverage, the product will be replaced for free.
Important Information about the NEW extended service plan:
- All service plans are provided by NEW (National Electronics Warranty Company).
- For additional information or a service request, contact NEW at 1.866.633.2419.
- Coverage is not available for all products on this site.
- The NEW extended service plan is not available for products being shipped to the following states: AK, FL, HI, KS, ME, MT, NV, ND and SD.
- Extended service plans are only available at the time of product purchase and cannot be sold separately.
To purchase a NEW extended service plans:
- If an extended service plan is available for a product you have chosen, select the level of coverage from the drop-down menu on the Product Detail Page.
- Click "Add to Cart."
- Confirm your selection in the Shopping Cart (selected coverage will appear with appropriate pricing, along with the product).
- If you are finished shopping, click "Proceed to Checkout" and complete your purchase.
- The Terms and Conditions for the extended coverage will be mailed to you separately.