Our Standard Return Policy does not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.
Customized / Personalized Products, Memorabilia and Autographed Collectibles
All sales are final for customized products, memorabilia and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact a Customer Service Specialist at 888-MLB-SHOP.
Computer and Video Games
If you wish to return a computer or video product, you may return the product, unopened, within 30 days of delivery for a full refund of the purchase price, minus shipping, handling, gift wrap, or other non-refundable charges. Click here for more information on how to return the product.
Online Subscriptions, e.g. MLB TV
Refund Policy - MLB.com will honor any refund request made within 5 days of your subscription purchase date. Of course, should you wish to cancel your subscription at any time, you may contact Customer Support by phone toll free in the U.S. at 866-800-1275 (International customers can dial 512-434-1542) or email at firstname.lastname@example.org. If such cancellation occurs outside of the prescribed time periods for a refund set forth above, then your cancellation will be effective as follows:
Yearly subscription: Cancellation of each yearly term after (and not including) the term of the year during which you cancel. Each yearly term concludes on approximately March 1 of each subsequent year.